Instructions
If you intend to use this component with Finsweet's Table of Contents attributes follow these steps:
  1. Remove the current class from the content27_link item as Webflows native current state will automatically be applied.
  2. To add interactions which automatically expand and collapse sections in the table of contents select the content27_h-trigger element, add an element trigger and select Mouse click (tap)
  3. For the 1st click select the custom animation Content 27 table of contents [Expand] and for the 2nd click select the custom animation Content 27 table of contents [Collapse].
  4. In the Trigger Settings, deselect all checkboxes other than Desktop and above. This disables the interaction on tablet and below to prevent bugs when scrolling.

Table of contents

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Information we collect

MedevacAir collects information necessary to operate our dispatch platform and connect hospitals, insurers, governments, and air ambulance operators. We gather personal information you provide directly, including names, contact details, institutional affiliations, and credentials. Usage data is collected automatically when you access our platform, including IP addresses, browser types, pages visited, and interaction patterns. We use cookies and similar technologies to enhance your experience and understand how our services are used.

How we use your information

Your data enables us to deliver core platform functionality, match medical transport requests with qualified operators, and maintain our network of vetted providers. We process information to communicate with you about services, send operational updates, and provide customer support. Analytics help us improve our dispatch matching engine and identify geographic coverage gaps. We may use aggregated, anonymized data for research and to optimize our real-time availability systems.

Data storage and security

MedevacAir implements industry-standard security measures to protect your information from unauthorized access, alteration, and loss. Data is encrypted in transit and at rest. We maintain secure servers and limit access to personnel who need information to perform their duties. Our compliance statement details our adherence to medical data handling standards and regulatory requirements across jurisdictions where we operate.

Third-party sharing

We share information with air ambulance operators, hospitals, and case managers only as necessary to facilitate medical transport coordination. Your data may be shared with insurers and assistance companies to process requests and verify coverage. We do not sell personal information to marketers or data brokers. Service providers who handle data on our behalf are contractually bound to maintain confidentiality and security standards equivalent to our own.

International data transfers

MedevacAir operates globally, and your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home jurisdiction. By using our platform, you consent to such transfers. We implement safeguards including standard contractual clauses to ensure adequate protection regardless of location.

Your rights and choices

You have the right to access, review, and request correction of your personal information. You may request deletion of your data, subject to legal and operational requirements for maintaining medical transport records. You can opt out of non-essential communications and control cookie preferences through our cookie preferences page. To exercise these rights, contact our privacy team using the information provided below.

Children's privacy

Our platform is not directed to individuals under eighteen years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided information to MedevacAir, we will delete such data promptly and notify the appropriate parties.

Policy updates

We may update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of our platform following such changes constitutes your acceptance of the revised policy.

Contact us

If you have questions about this privacy policy, wish to exercise your rights, or have concerns about our data practices, contact our privacy team at privacy@medevacair.com. You may also reach us through the contact page on our website. We are committed to addressing your inquiries promptly and transparently.